Frequently Asked Questions
Q. What if I do not have a website; can I still have NeedMyDoctor set up online?
A. Yes, NeedMyDoctor is a directory that your patients can access and send messages to your office. However, we want to help brand your practice. Don't forget, new patients are typically attracted through a healthcare provider's website. It is also important to note that if you have a website in development, your NeedMYDoctor can act as an incredible, temporary website until your official one is launched. Once your new website is up and running we would simply redirect your NeedMyDoctor to the appropriate section of your website.
Q. Is NeedMyDoctor HIPAA compliant?
A. Yes. Secure web communications are indicated by the https address. The 's' indicates the page you are viewing is secure.
Q. Can NeedMyDoctor be integrated with my existing EHR/PMS?
A. You can integrate your EMR and NeedMyDoctor to get the best of both worlds. We can work with your EMR to incorporate both services seamlessly.
Q. Do I need to buy any additional Software or hardware to implement NeedMyDoctor?
A. No, NeedMyDoctor is a way to turn your existing web site into a secure, HIPAA compliant, productive communications messaging system that attracts new patients and improves patient satisfaction. If you do not have a website we can help you with building one. The only other items you need you already have - a way to receive your messages: a fax machine, pager, cell phone or secure email system.
Q. How will NeedMyDoctor increase my staff's efficiency?
A. NeedMyDoctor receives patients and healthcare workers messages, 24/7/365, electronically without talk time for transcription or transcription errors and automatically delivers the message to the predetermined person and device based on your protocol including time of day, day of week and message type. The appropriate staff person who receives the message then responds to the patient when it is convenient. Our client's experience is reduced stress and lower need for phone staff.
Q. How much money can my office save on full time equivalent staff members (FTE's) and the cost of an answering service?
A. That depends on the degree to which you use NeedMyDoctor. If you don't use it you don't save any money. The more you use NeedMyDoctor, the more you save. Client experience indicates your office can save a minimum of 1/3 of a full time equivalent staff member salary (FTE) per doctor in the office. You can even reduce your answering service bill by 75% for each message that goes through NeedMyDoctor rather than your answering service.
Q. Is NeedMyDoctor easy to use for my staff and patients?
A. Yes. Patients simply select the message type based on their concern, fill in the message contents and send the message. The staff receives the message on a device they are already accustomed to using in the office (fax, email, text message or pager)
Q. Who is responsible for implementing NeedMyDoctor into my existing website?
A. The NeedMyDoctor team will work with you and your web designer to provide the links NeedMyDoctor has created for you to incorporate into your existing site.
Q. How does NeedMyDoctor help me with possible malpractice claims?
A. According to the AMA, 70% of all medical malpractice claims have to do with poor communication. NeedMyDoctor improves patient communication quality and eliminates message transcription errors and delay in message delivery.
Q. How can NeedMyDoctor increase my Search Engine Optimization?
A. Search engines utilize a complex algorithm for sequencing search results. The addition of the NeedMyDoctor link onto your web site adds valuable points to the search resolution and positions your site higher in the search results.
